1. Plan comprehensively; have a robust Transition Plan. Choose quiet periods, offer dedicated support, have readiness planning & reviews.
2. Change Management is vital. If nothing else have a strong comms programme.
3. Fit with new business processes. Don't have old wine in new skins!
4. Training Analysis: who needs to be trained, what type/medium of training?
5. Then do the training, select & train Super Users to act as champions/mentors.
6. Have pilot schemes to test, debug, learn and build confidence.
7. Phased roll-outs, not big bang. Big-bangs are difficult to plan and can rarely be pulled off. Getting really everyone and everything ready at the same time is a near impossible task.
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